The SRE Manifesto
Site Reliability Engineering Practice
Blameless Postmortems
| Practice code | Practice area(s) | Practice name | Practice description | Practice applicability | Practice technology(ies) | Implementation steps |
|---|---|---|---|---|---|---|
| STH102 | [x] Systems Thinking | Blameless Postmortems | Conduct incident reviews focusing on systemic failures rather than individual blame to foster continuous learning | Applicable to engineering and IT operations across all industries | Incident management tools, collaborative wikis (e.g., Confluence), Jira | 1. Trigger postmortem for incidents affecting SLOs; 2. Gather timeline and data; 3. Interview stakeholders objectively; 4. Identify root causes and action items; 5. Publish and review findings. |
Source: Google Book - Site Reliability Engineering